Mobsmart respects your privacy and protects your personal data in line with India's Digital Personal Data Protection Act, 2023. This policy explains what we collect and how we use it.
Mobsmart is a brand of New Excellent Televentures LLP (GSTIN 07AAPFN7398K1ZA), C4F/282, Ground Floor, Janak Puri, New Delhi – 110058. “We”, “us” and “Mobsmart” in these policies mean New Excellent Televentures LLP, which sells every order placed on mobsmart.in and is responsible for your personal data.
We do not store your card, UPI or banking details. All payments are processed by our secure payment gateway, which handles that data directly.
Only as needed to serve you — delivery partners (to ship your order) and our payment gateway (to process payment). We never sell your personal data.
You can ask us to access, correct, or delete your data, or withdraw marketing consent, at the contact details below.
mobsmart.in is operated by New Excellent Televentures LLP, GSTIN 07AAPFN7398K1ZA. By using it and placing an order, you agree to these terms.
All orders on Mobsmart are prepaid — we accept UPI, cards, net banking and EMI through our secure payment gateway. Cash on Delivery is not available. We never store your card or banking details.
All phones are 100% genuine and sealed, each with a unique IMEI. We recommend recording your IMEI on delivery. The manufacturer's warranty applies per the brand's terms.
These terms are governed by the laws of India, subject to the jurisdiction of the courts of Delhi.
Our aim is simple: get your phone to you quickly and securely, exactly as ordered.
We ship across India through reputed courier partners. In Delhi NCR you can also choose store pickup from our Janakpuri showroom, or same-day local delivery where available.
Shipping is calculated live through Delhivery for your exact pincode and order weight — we charge exactly what Delhivery charges us, with no markup. The real fee is shown at checkout before you pay, never a surprise added later. We accept prepaid orders only (UPI, cards, net banking, EMI). Cash on Delivery is not available.
Please check the package is sealed and undamaged before accepting it, and record a clear unboxing video — it makes any claim quick to resolve. If the outer packaging looks tampered with, don't accept the parcel and inform us straight away.
Buy with total confidence. Because every Mobsmart phone is 100% genuine, sealed, and IMEI-checked before dispatch, we don't accept change-of-mind returns — but if your device arrives damaged, defective, or isn't what you ordered, we'll make it right, no questions asked. Smartphones are covered for 7 days from delivery, subject to the conditions below.
Within the window, eligible phones follow a replacement-firstapproach. Where a replacement isn't possible — same model out of stock, or a wrong item delivered — we refund you to your original payment method after a quality check, per the Refunds section below.
You can cancel any time before dispatch, and the money goes back to your original payment method. Once out for delivery it can't be cancelled, but you may decline it at the door if the seal/packaging is damaged.
Refunds go back to your original payment method— the same card, UPI ID or account you paid from. There's nothing to claim and no account needed: if you checked out as a guest, the refund still reaches the method you used.
Message us on WhatsApp at +91 98218 76633 or email support@mobsmart.in with your order number and a short description.
All phones come with the standard manufacturer's warranty (typically 12 months, as per the brand), covering manufacturing defects. Terms, duration and coverage are set by the manufacturer.
Devices are serviced through the brand's authorised service centre using your invoice and IMEI. We'll gladly guide you to the right service centre and help with the process.